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50 Posts |
Posted - 08/29/2012 : 2:41 PM
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Sent in my jacket to see if it would make sense to have it repaired. Seams were starting to delam. Sent it in 4 business days ago and got a call today asking what colour I wanted for replacement. The jacket is well outside of any normal warranties.
There's the savings in the price difference compared to the competitors right there. |
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 canine loving, machete-toting bushwhacking lake seeker, Indiana Jones hat-wearing off-road 4x4 guru
Surrey Hole, BC
Canada
6773 Posts |
Posted - 08/29/2012 : 8:27 PM
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This is why that sheit is so expensive, shitters like you taking advantage of the name, warranty and driving up costs... boy I ought to throw some good swear words your way...
Just kidding 
Not long ago, somebody here was whining and made a big stink about warranty and it took along time, yours did not, evens things out eh? |
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Finally stopping that crazy suffering that is ice, climbing to concentrate on great ski tours!
3503 Posts |
Posted - 08/29/2012 : 8:33 PM
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quote:
Originally posted by Aqua Terra
Not long ago, somebody here was whining
Yeah, I told Kev he should create a whiny thread about this, but alas, ArcTeryx is making that pretty difficult... |
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50 Posts |
Posted - 08/30/2012 : 12:28 PM
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quote:
Not long ago, somebody here was whining and made a big stink about warranty and it took along time
haha..yeah I remember saying something along the lines of self entitled whiny something or other. |
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220 Posts |
Posted - 09/01/2012 : 8:03 PM
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Eddie bauer was willing to replace a 20 year old jacket we have
Delamination should automatically be covered ... Period
Not sure how this is "special"
Just buy from mec or rei ... |
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50 Posts |
Posted - 09/01/2012 : 9:02 PM
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| I've had MEC brand jackets. Garbage IME. |
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1097 Posts |
Posted - 09/01/2012 : 10:27 PM
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| I have had Marmot, Exped, Outdoor Research, Golite, and Mountain Hardwear replace gear with no hassle. Arcteryx is no notable exception, except that people still continue to pay their outrageous prices. |
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50 Posts |
Posted - 09/02/2012 : 07:48 AM
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I've had 2 Arcteryx jackets. 1 I got free that I passed on and the current one which I paid less than I want to mention.
Mountain Hardware and North Face both have excellent warranty service aswell. |
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220 Posts |
Posted - 09/02/2012 : 09:54 AM
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they all have excellent warranties these days .. to believe that dead bird is any "better" in that regard is simply wishful thinking
OR is widely known as having likely the best warranty in the business ... cover for any reason at all no matter what ...
this guy had his dog wreck his jacket, OR sent him a new one ... will dead bird do that? ... and OR jackets tend to be at a lower price point than dead bird
im not saying dead bird is bad ... but if you pay for it dont pretend its for the warranty ... because anything bought at REI/MEC of any brand has the same or better same day service, no 4 day wait ...
http://www.rockclimbing.com/cgi-bin/forum/gforum.cgi?post=2232870 forum_view=recent_posts |
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Finally stopping that crazy suffering that is ice, climbing to concentrate on great ski tours!
3503 Posts |
Posted - 09/02/2012 : 10:01 AM
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I don't know many people that are wearing Dead-Bird garments that paid retail for them. On sale, pro-deal, pro-deal cast-offs, and so on. Had I had ArcTeryx soft-goods pro-deal when I worked at MEC, I would be head-toe in their stuff.
I have a ton of Outdoor Research garments, and they lack some of the touches of ArcTeryx. One of the things that ArcTeryx does VERY well are hoods. Someone put a LOT of time and effort into getting their hoods to fit well, and adjust well to any conditions. Same with their cuffs.
But, I don't feel those little things justify the price premium, so I don't own ArcTeryx clothes. Just my preference. |
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Maple Ridge, BC
Canada
344 Posts |
Posted - 09/02/2012 : 12:19 PM
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| Correct me if I'm wrong, but the idea of ArcTeryx is you pay more because it's largely not made with exported labour? (plus it has nifty colours). Never bought an ArcTeryx product, that's just what I understood. |
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50 Posts |
Posted - 09/02/2012 : 1:14 PM
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quote:
they all have excellent warranties these days .. to believe that dead bird is any "better" in that regard is simply wishful thinking
Who said that? At no point did anyone say anything was better, I have no idea where you came up with that.
The thread was to give kudos and I have done the same for TNF.
quote:
but if you pay for it dont pretend its for the warranty
You are hearing voices again. |
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Finally stopping that crazy suffering that is ice, climbing to concentrate on great ski tours!
3503 Posts |
Posted - 09/02/2012 : 3:07 PM
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ArcTeryx does typically cost more, and there was once a justification for using Canadian labour, but many of their products are now made off-shore.
There are details that make them more expensive. The very fine cut and precision of the seam taping, the fit and functionality of the hoods, the cuffs, and the overall fit of the garment are things that set them apart plus others I'm sure.
If you think those things are worth the premium, then by all means, pay it. Personally, I find OR a good compromise for me. I have OR pro-deal available, which is a sweet bonus, but I find their clothes fit me (for the most part) much better than MEC branded garments. I'm slim and hate baggy clothes, and MEC stuff seems big around the middle and the rear-end. I end up with shirts/jackets bunched up under my harness or pack belt, and to the point of being uncomfortable.
But, this thread was NOT about the merits of ArcTeryx design, or their pricing point, or even that perhaps their warranty is superior to other brands. It was simply noting that when the moment came, they stepped up and replaced an old and well used jacket, no questions asked.
What most brands have figured out is that loyalty is THE KEY to selling stuff. It's much easier and cheaper to sell to an existing customer than to acquire a new one. Therefore, pitching a jacket to an existing customer does two things: it keeps them your customer happy and then maybe they order that new fleece and pants and hat, and so on. Next, it means that customer might go on some internet forum and tell everyone else how awesome that brand is.
Those things are worth way more then the cost of the jacket. |
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220 Posts |
Posted - 09/02/2012 : 7:56 PM
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quote:
Originally posted by mntntime
quote:
they all have excellent warranties these days .. to believe that dead bird is any "better" in that regard is simply wishful thinking
Who said that? At no point did anyone say anything was better, I have no idea where you came up with that.
The thread was to give kudos and I have done the same for TNF.
quote:
but if you pay for it dont pretend its for the warranty
You are hearing voices again.
the voice said ...
There's the savings in the price difference compared to the competitors right there.
explain to me how the price difference is any better warranty wise than my OR pieces ... or my EB ones ... |
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Kamloops, B.C.
Canada
157 Posts |
Posted - 09/02/2012 : 9:17 PM
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| I sent my TNF steep tech jacket in last year, bought it 94. They replaced the zippers that were fudged had it back in three weeks. No charge. I was very impressed. |
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West Coast, British Columbia
Canada
186 Posts |
Posted - 09/05/2012 : 10:51 PM
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I didn't have to send my Arc'teryx jacket for repair in the mail, but I literally walked into their office at their factory and I spoke with the warranty people.
Note: I did submit a warranty application form before I walked in. I did not want a new Arc'teryx jacket because they don't make the same colour for my old Arc'eryx jacket (over 10 years old) and I had lots of compliments from people through the many years about the colour. Also, the new Arc'teryx jackets pull up zippers don't have plastic knobs, so I do plan to keep my original jacket for the time being.
I hope people don't abuse the warranty at Arc'teryx because it will seriously drive up the price of all of their products.
Lastly, my seams delaminated and I had problems with my zipper. They were fixed.
To the original poster, I don't know why Arc'teryx gave you a new jacket!
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Edited by - Vertical_Trekker on 09/05/2012 10:54 PM |
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West Coast, British Columbia
Canada
186 Posts |
Posted - 09/05/2012 : 11:12 PM
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I actually owned a Nautica jacket (yeah, big mistake and why did I buy it in the first place?!?) which was purchased down at the Nautica store at Seattle Premium Outlets.
These Nautica jackets don't come with any written warranty at all. I decided to wash it for the first time after wearing it for about 15 times for an entire year, and the glued velcro wrist area dissolved in the washer.
Luckily, I kept my receipt, and I called Nautica customer service, and I demanded for them to do something about it. It took a while because it was purchased in the U.S. and there are no official Nautica stores in Canada. Annoying as it sounds, they said the Nautica store in the U.S. would give me a full refund if I drove down to the store where I bought it with my receipt.
I was glad that I kept the receipt and I did get a refund. I didn't have the time to go to the Nautica store down in Washington State right away, so the refund date was over 2 years of the original purchase date!!! Always keep the receipt. I ended up buying 3 pairs of pants from Banana Republic for the price of the refund jacket.
On another note, one of my relative who wore his old worned out Taiga jacket at the Taiga store. One of the staff (the owner?) saw the jacket he was wearing, and offered him a brand new jacket for free! |
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Vancouver, BC
Canada
1461 Posts |
Posted - 09/06/2012 : 08:30 AM
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quote:
Originally posted by Vertical_Trekker
I hope people don't abuse the warranty at Arc'teryx because it will seriously drive up the price of all of their products.
Lastly, my seams delaminated and I had problems with my zipper. They were fixed.
To the original poster, I don't know why Arc'teryx gave you a new jacket!
Abuse? The warranty is part of their justification for the high prices.
Arc'teryx is the company I've heard of honouring a warranty on a warranty. My former supervisor has gotten 3 jackets from a single purchase. Other companies may do this but this was the only instance I'm familiar with. |
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West Coast, British Columbia
Canada
186 Posts |
Posted - 09/06/2012 : 10:00 AM
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Three jackets from a single purchase eh? It's the reason why their prices keep going up. If I was managing the Arc'teryx design team, I would redesign the construction process for their entire line. I would try to phase out glued seam construction and the interior would have less cut out pieces.
I'm not crazy about their interior seam construction. I just find it odd that some areas are glued and other areas sewn, like half and half. It would be a lot more reliable in the long term if they just stitched it all around. The non stitched areas tend to come unglued after over a dozen washes. I don't know if it's true for their current products as my jacket is over 10 years old.
If Arc'teryx tells me that they can't fix a problem, I see no problem about getting something brand new.
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Calgary, Alberta
Andorra
3787 Posts |
Posted - 09/06/2012 : 10:50 AM
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quote:
Originally posted by Vertical_Trekker
Three jackets from a single purchase eh? It's the reason why their prices keep going up. If I was managing the Arc'teryx design team, I would redesign the construction process for their entire line. I would try to phase out glued seam construction and the interior would have less cut out pieces.
I'm not crazy about their interior seam construction. I just find it odd that some areas are glued and other areas sewn, like half and half. It would be a lot more reliable in the long term if they just stitched it all around. The non stitched areas tend to come unglued after over a dozen washes. I don't know if it's true for their current products as my jacket is over 10 years old.
If Arc'teryx tells me that they can't fix a problem, I see no problem about getting something brand new.
I think a lot of people like the lack of stitching, so that one might not happen.
When there's a *problem* that shouldn't happen, I see no problem with getting a new one.
When an item wears exactly as it is expected to, and years later wears out, then asking for a new one is kind of scam-y, even if the company is willing. |
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Vancouver, BC
Canada
1461 Posts |
Posted - 09/06/2012 : 10:55 AM
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quote:
Originally posted by Rachelo
When there's a *problem* that shouldn't happen, I see no problem with getting a new one.
When an item wears exactly as it is expected to, and years later wears out, then asking for a new one is kind of scam-y, even if the company is willing.
It depends on what the company business model is. If they are trying to say that their gear will last for your lifetime, then it is reasonable to replace something for regular wear and tear. |
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Arcteryx warranty for the win
